Self-Serve Information: Now, We’re All Passive-Aggressive

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Guest Post by a hype-free social media and content strategist speaker, and author of Youtility: Why Smart Marketing is About Help not Hype. Jay is the founder of http://convinceandconvert.com and host of the Social Pros podcast.

One of the most interesting dynamics of the recent huge shifts in consumer behavior is that we need more information, but far fewer transactions involve face-to-face interactions with other people. This truly is the era

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