Facebook Other Inbox

Other messages on Facebook
Other messages on Facebook

Back in January 2013, I wrote about this when we were calling them Facebook’s Hidden Messages but they are now called Other Messages.

When you click on your Messages tab in the left hand sidebar of the Home page of your personal profile, you will see the two options.



Each will have a number of messages in brackets and it is quite alarming to discover how many messages go into that Other folder.

Facebook’s Other Inbox

So how does it work?  Well, if you try to message someone on Facebook to whom you are not connected, Facebook puts that message into their Other folder.

It’s great because you find a lot of the messages from those strange people who try to chat you up on Facebook in there.  When I checked today, one chap had sent me three over the course of 8 months.  His most recent was imploring me not to ignore him!  Maybe I should switch my profile visibility to a more private option.

At the end of 2012, Facebook began trialling an option where you could pay to have your message put into the inbox of people that you didn’t know.  This rolled out to everyone in the middle of 2013.

So now, if you try to message someone and there is no mutual friend, you will be asked to pay a fee to guarantee that it goes into their inbox.
Other folder - pay to go into inbox

I believe it costs 66p per message for normal people – down from 79p last year. For celebs, it can be as much as £10 – that was an example which was being quoted to send a message to the main Inbox of Tom Daley, the diver last year.

Basic Filtering

Facebook Other MessagesThere is also a filter option.

You can either select the recommended Basic option where you will ‘Mostly see messages from friends or people you may know’ so that would include Friends of Friends but anyone else will be consigned to Other – the equivalent of a spam filter.

Strict Filtering

Or you can choose the Strict Filtering option which will mean that you will see communications from ‘Mostly see messages from friends. Messages from people you want to hear from may go to your Other folder.’ This means that people you may actually want to hear from could be dumped into Other and, unless you remember to check it regularly, important notices might not be seen.

As Facebook admit, they do sometimes get it wrong – you may get messages in your Inbox that are from the friend of a friend who is messaging a group of mutual friends or a member of a group you’re in who messages you might end up in. You could also hear from a friend who isn’t on Facebook and uses your contact info to send you a message via the Facebook Messenger app (more on that in the future).

When filters won’t make any difference – ‘Paid’ Messaging

And, of course, the real one that makes you sit up and take notice – messages may appear in your Inbox from people to whom you are not connected on Facebook but who have paid to ensure that their message is routed to your Inbox rather than your Other folder.

Well, that sounds as if businesses are going to be able to pay to put stuff into your Inbox…?

Isn’t that what we might call spamming? It remains to be seen if Facebook will roll this option out to businesses in the future.

Find out more about how to promote your business on Facebook

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Twitter Training Courses In Essex and Online

Social Media Workshops

Tweeting for Twits

Is Twitter working for your business? 40% of the 15 million Twitter users in the UK only ever read tweets.

So, just because no one is responding to what you put up, it doesn’t mean that your business is not being seen.

In fact, the stats say that 72% of Twitter users say they would purchase from a business they have followed.

And 82% would recommend an SME that they have followed to a friend.

This course is 60 minutes of in depth Twitter talk but without all the techno-babble.

The basics of using the platform for business to get the best return on your investment of time.

On PC and mobile

  • Find out why your Twitter profile does not show up when people search.
  • Discover how one simple action can grow your Twitter following and why that is important.
  • Learn about Tweets, ReTweets, Favourites and Lists
  • Some Twitter Tips to grow your business.
  • This workshop is designed to give immense value without wasting your time with fluff.
  • We make sure you understand how to make Twitter work for your business using techniques that are effective right now.

Click on the date to book your place on our Twitter training courses

Tuesday 17 June – 10.30-11.30 – in Leigh on Sea

Tuesday 17 June 2014

1729a London Road, Leigh on Sea, Essex SS9 2SW

10.30 – 11.30

£25.00 Payable through Eventbrite

ONLINE Wednesday 2 July 2014 – 19.30-20.30 – ONLINE

Wednesday 2 July 2014


19.30 – 20.30

£25.00 Payable through Eventbrite

Monday 28 July – 10.30-11.30 – in Leigh on Sea

Monday 28 July 2014

1729a London Road, Leigh on Sea, Essex SS9 2SW

10.30 – 11.30

£25.00 Payable through Eventbrite

Monday 22 September – 10.30-11.30 – in Southend

Wednesday 2 July 2014

1729a London Road, Leigh on Sea, Essex SS9 2SW

10.30 – 11.30

£25.00 Payable through Eventbrite

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How To Auto Thank New Followers On Twitter – But Should You?

Another great question from an attendee of our Twitter training course was:

Yes it is. But should you?

How to thank new followers on Twitter with an automated DM

You can set up auto thanking via a direct message for new Twitter followers if you have a paid account with SocialOomph.

Why you should not auto thank new followers on Twitter

However, I would caution against doing most things automatically on Twitter. But particularly this DM strategy.

For a start, it is an automation process that Twitter actively discourages. See the last entry here.

The other reason is that the automated thank yous that I receive tend to be in the format:

Thanks for the follow, I look forward to reading your tweets. An acknowledgement, yes. But an obviously generic platitude.

Thanks for the follow. Why not visit my website/sign up for my newsletter/free ebook. It’s all about you isn’t it! Doubt you’re going to be doing much engaging or interacting unless there is something in it for you. I wonder if you even had an automatic bot set up to follow me in the first place…

How to thank new Twitter followers and engage with them immediately

Wouldn’t it be better to thank your new followers individually and in a more personal way?

Go to their Twitter profile and find something that you have in common. Now thank them for following and mention that. Find a way to interact and engage right from the start.

And, rather than as a DM, why not reply to them actually on Twitter using their @UserName?

So anyone else who follows you and has the same interest can see the potential for a new contact?

Find out more about using Twitter for business

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Gunman Kills 6 in Drive-By Rampage Near California College Campus

A gunman killed six people and wounded at least seven more in a series of drive-by shootings late Friday near the campus of the University of California, Santa Barbara, authorities said. After exchanging fire with sheriff’s deputies, the suspect crashed his black BMW and was found dead inside the car, apparently from a gunshot wound to the head.

“This incident appears to be a mass-murder situation,” Santa Barbara County Sheriff Bill Brown said at a news conference. “It’s obviously the work of a madman.”

Reports quickly began circulating on social media that a threatening YouTube video posted Friday, apparently by a young man named Elliot Rodger, was connected to the shootings. Brown did not identify the suspect, but news outlets including ABC News and BBC News reported that a lawyer for Rodger’s father, Peter Rodger, said that the family believed Elliot Rodger was the gunman.

The shootings broke out in the Isla Vista neighborhood near UC Santa Barbara around 9:30 p.m., local time, Friday night. Brown said there were nine separate crime scenes, and that the fatalities were “spread throughout the Isla Vista area.” He said he didn’t know whether the suspect was shot by deputies, or whether the gunshot wound was self-inflicted. Officials recovered a semiautomatic handgun from the suspect’s vehicle.

Officials had made a preliminary identification of the shooter, who they believe acted alone, but would not release the suspect’s name, Brown said.

When a reporter asked Brown about the YouTube video, titled “Elliot Rodger’s Retribution,” Brown called it “evidence that we believe is connected to this crime,” although he did not say that Rodger was a suspect.

The video was removed from YouTube on Saturday, but it is still available elsewhere online:

In the recording, a young man identifies himself as Elliot Rodger, and says the video will be his last. “Tomorrow is the day of retribution,” he says. “The day in which I will have my revenge against humanity.”

After grousing that “girls have never been attracted to me,” the man threatens to kill members of a sorority house and then “take to the streets of Isla Vista and slay every single person I see there.”

Brown said that “written and videotaped evidence” obtained by the authorities “suggests that this atrocity was a premeditated mass murder.”

“There’s going to be a lot more information that will come out that will give a clearer picture of just how disturbed this individual was,” he added.

The same “Elliot Rodger” YouTube account also included uploaded videos with titles such as “Life is so unfair because girls dont want me” and “Why do girls hate me so much?”

Peter Rodger, Elliot Rodger’s father, was an assistant director for one of the Hunger Games movies. Peter Rodger’s multiple representatives did not immediately respond to email and telephone messages left by Mashable.

Isla Vista is known as a party area for UC Santa Barbara students.

Joe Buttitta of KEYT-TV, a local ABC affiliate, posted these photos from Isla Vista:

And @FranceKirsten, who identified herself as a UC Santa Barbara student, posted this photo of police activity after an apparent car crash outside her house in Isla Vista:

CNN’s Kyung Lah took this photo of what appears to be the same scene in the daylight:

The names of the victims have not been released. There were reports that one of the injured victims was a bicyclist who was run over by the suspect’s vehicle.

Have something to add to this story? Share it in the comments.

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Facebook Page LayOut May 2014 – Where Has My Business Page Dashboard Gone?

Facebook is currently rolling out the latest round of changes to personal timelines and also to business pages.

On the home page of the personal timelines, this seems to have bigger pictures on a white background, whilst the less important sections are on a grey background. On the actual personal timeline itself, this theme is carried through with a grey background around all the important white background areas.

No one knows how they are deciding who to honour with an earlier upgrade but certainly they are coming to a Facebook business page near you by April 8th.

How to get Graph Search if you don’t already have it

Having said that, many of you in the UK are still waiting for the change in layout that will happen with Graph Search! If you want to make it happen sooner, you need to:

Go to Settings via the drop down menu at the top right of your navigation bar. Click

Now find the Language option. At the end, you will see an Edit option. Click

Yours will be set to English (UK). Select English (US) and save.

Your personal timeline should now change to show the big white Graph Search bar in the blue navigation bar.

Where has the dashboard gone on my Facebook business page?

The new changes which are rolling out have done away with the old dashboard that you could hide or show. Personally, I think that’s an improvement – it used to get in the way and involve lots of scrolling up and down to get to the status updates.

Now you have a small horizontal navigation bar across the top of the page that shows various options. It’s ABOVE THE COVER IMAGE


How can I control who can write on my Business Page – the old Settings menu?

Find out more about controlling your Facebook Page Settings so people can write on your wall.

Click on the Settings tab.

It is the first option in the left hand sidebar.

Where is the Update Page Info option on the new Facebook Business pages?

It’s now under the Settings tab along with all the other areas that control what people can see on your page

Where can I add or remove admins on the new Facebook Business pages?

Again, it is under the Settings tab.

Look in the sidebar on the left hand side.

Find out more about adding admins and removing admins.

How can I control Featured Likes on the new Facebook page layout for businesses?

Again, it is under the Settings tab.

Look in the sidebar on the left hand side for Featured. Click and the option for Featured Likes and Featured Page Owners will appear.

Where has Facebook put the tabs/apps on the new Business Page layout? – updated for May 2014

So, this is the killer one. Gone are the three images underneath the cover image. The stats say that no one really used these. But I think it was always ‘another source’ of potential traffic if you changed those in and out with eye-catching images.

The tabs/apps are not gone. But they are much harder to find.

What was previously the first of your three tabs now shows as a title only under the cover image. You need to click on the More option to see a full list of all your apps.

The three tabs that used to show as images under the cover image are also reproduced vertically in the left hand sidebar as an Apps section. But you have to scroll down a fair old way before you get to them under the Contact info

Where have the reviews gone in the new layout? – updated for May 2014

In the left hand sidebar under Photos – but you can manage your sections and move them further up the page – see instructions below. It doesn’t look as if you can highlight them any more but you can embed them on your website or use them in a milestone.

Recent Posts By Others is now Posts to Page – updated for May 2014

Recent Posts By Others has become Posts to Page and in the first incarnation was in the same box as Reviews. However, in the May 2014 update, they have been separated out – hurrah! And, like Reviews, you can no longer highlight these posts to page.

Move sections around in the left sidebar on the new layout for Facebook Business pages – Manage Sections update May 2014

Hover over the top right of any of the sections in the left hand sidebar.

A pencil will appear.

Click the pencil and you will see the option to Manage Sections.

Click on Manage Sections and a pop up dashboard will appear with the named sections listed.

Drag and drop your section to the position in the sidebar that you want it to show. For example, you could bring Reviews up to underneath the About section for maximum visibility.

Remember to click the blue SAVE button!!

With thanks to Lorna Withers of Essex Acupuncture for allowing me to use her page as an example for many weeks. Lollipop Local now has the upgrade so I can start to show you examples from our Facebook Business page.

Are you using Facebook for your business?

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